Error reference / otp-attempts-exhausted
Too many attempts
Five wrong codes were entered, so this signing link has stopped working.
| Problem type | /problems/otp-attempts-exhausted |
|---|---|
| HTTP status | 403 |
| Emitted by | Signing page |
| Title values | Too many attempts |
| Trigger | Signing page: five wrong codes: this link stops working; request-a-new-link offered (ES-15) |
What happened
Five one-time codes were entered that did not match. For the recipient’s protection the signing link stops working. The response is HTTP 403.
What it means
Nothing about the document changed: it is still waiting for this recipient, and the sender can send the link again. A fresh link starts with a clean attempt count.
What to do next
Use the signing page’s option to ask the sender for a new link, or contact the sender directly. Senders can re-send from the document page or the API.
Problem body
Every error is an RFC 9457 problem document with media type
application/problem+json. The type member is the
stable identifier to switch on; docs_url is this page.
{
"type": "/problems/otp-attempts-exhausted",
"title": "Too many attempts",
"status": 403,
"instance": "/v1/...",
"docs_url": "https://docs.signenvoy.com/errors/otp-attempts-exhausted"
}