Error reference / tenant-suspended
Subscription suspended, the API is read-only
Writes are refused while the subscription is suspended.
| Problem type | /problems/tenant-suspended |
|---|---|
| HTTP status | 403 |
| Emitted by | REST API (/v1) |
| Title values | Subscription suspended. The API is read-only |
| Trigger | REST API (/v1): suspended tenant, write refused (B-3) |
What happened
The workspace’s subscription is suspended, and the request was not a read (GET, HEAD, or OPTIONS). The response is HTTP 403.
What it means
Reads continue so you can fetch documents and download sealed copies; sends and other writes wait until billing is resolved. Signing pages for already-sent documents keep working.
What to do next
Reactivate the subscription from Settings, Billing. Once the workspace returns to an active state, writes resume without changing keys.
Problem body
Every error is an RFC 9457 problem document with media type
application/problem+json. The type member is the
stable identifier to switch on; docs_url is this page.
{
"type": "/problems/tenant-suspended",
"title": "Subscription suspended. The API is read-only",
"status": 403,
"instance": "/v1/...",
"docs_url": "https://docs.signenvoy.com/errors/tenant-suspended"
}